Privacy Policy

Last updated: March 2026

Complex Plumbing Mcr is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect any personal information you provide when using this website or contacting us.

Who We Are

Complex Plumbing Mcr is a domestic plumbing and heating service based in Manchester, United Kingdom.

If you have any questions about this privacy policy or how your information is used, please contact us:

Phone:+44 7517 892054

Email: complexplumbing.mcr@gmail.com

What Information We Collect

We may collect and store the following information when you contact us through our website, email, phone, WhatsApp or social media:

Name
Phone number
Email address
Property postcode or address (when required for quotes or work)
Details about the plumbing or heating services you require
Any photos or information you choose to send relating to the job

How We Use Your Information

We use the information you provide to:

Respond to enquiries and provide quotes
Arrange site visits or appointments
Carry out plumbing and heating work
Communicate about ongoing work or services
Improve our services and customer experience

We only collect information that is necessary to provide our services.

Sharing Your Information

Your personal information will not be sold or shared with third parties for marketing purposes.

Information may only be shared where necessary, for example:

With suppliers, if required for ordering parts or equipment
If required by law or legal obligation

Data Storage and Security

We take reasonable steps to ensure that your personal information is stored securely and protected against unauthorised access, loss or misuse.

Your information is only kept for as long as necessary to provide services or meet legal and accounting requirements.

Your Data Protection Rights

Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data where appropriate
Object to how your data is used

To make a request regarding your personal data, please contact us using the details above.

Cookies

Our website may use cookies to improve user experience and website performance. Cookies are small files stored on your device that help websites function effectively.

You can choose to disable cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate our website. Any updates will be posted on this page.